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You can contact us online 24/7 using our online enquiry form or email us at [email protected]
Warwick Credit Union will use the information we collect here to answer your enquiry. You can find out more about how we collect and use personal information from our Privacy Policy.
For Lending enquiries please refer to our Privacy Notification.
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If you are dissatisfied for some reason about a service you receive or any product you may have with us, we would like to know. We will do our absolute best to ensure we achieve a resolution that you are happy with. We will address your complaint in a prompt manner and try to resolve the issue immediately on receipt of the complaint. If it is a more complicated matter, it may take longer to investigate. Please click here to download a copy of the Credit Union’s Resolving Problems complaints handling guide which provides details of the Credit Union’s compliant handling process.
If you are not satisfied with our response, you may contact our external dispute resolution service the Australian Financial Complaints Authority (AFCA) free of charge. We will provide you with information on how to access this schemeYou can contact AFCA via the below methods:
Online: www.afca.org.au
Email: [email protected]
Phone: 1800 931 678 (freecall)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
If you are dissatisfied for some reason about a service you receive or any product you may have with us, we would like to know. We will do our absolute best to ensure we achieve a resolution that you are happy with. We will address your complaint in a prompt manner and try to resolve the issue immediately on receipt of the complaint. If it is a more complicated matter, it may take longer to investigate. Please click here to download a copy of the Credit Union’s Resolving Problems complaints handling guide which provides details of the Credit Union’s compliant handling process.
If you are not satisfied with our response, you may contact our external dispute resolution service the Australian Financial Complaints Authority (AFCA) free of charge. We will provide you with information on how to access this schemeYou can contact AFCA via the below methods:
Online: www.afca.org.au
Email: [email protected]
Phone: 1800 931 678 (freecall)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
If you are dissatisfied for some reason about a service you receive or any product you may have with us, we would like to know. We will do our absolute best to ensure we achieve a resolution that you are happy with. We will address your complaint in a prompt manner and try to resolve the issue immediately on receipt of the complaint. If it is a more complicated matter, it may take longer to investigate. Please click here to download a copy of the Credit Union’s Resolving Problems complaints handling guide which provides details of the Credit Union’s compliant handling process.
If you are not satisfied with our response, you may contact our external dispute resolution service the Australian Financial Complaints Authority (AFCA) free of charge. We will provide you with information on how to access this schemeYou can contact AFCA via the below methods:
Online: www.afca.org.au
Email: [email protected]
Phone: 1800 931 678 (freecall)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
