Warwick Credit Union is committed to the integrity, availability and confidentiality of your financial resources. As part of this commitment we have outlined a number of general safety tips that we recommend you practice to keep your transactions safe.

Password and personal computer security

To guard against unauthorised use, it is important that you protect your password in the following ways:

• Keep only one record of your password
• Keep any records of your password, Membership number, and confidential identification details separate and apart from each other
• Do not tell any person your password or SMS one time password;
• Do not allow any person to watch you enter, or hear your password;
• Be aware that Warwick Credit Union would never ask you to tell us your password or SMS one time password;
• Never respond to unsolicited email requests to change your password;
• Change your password on a regular basis;
• Do not use your date of birth, part of your phone number or other series of numbers which others may easily guess;
• Never write your password in any manner that will result in the numbers of your password appearing in the same sequence as you would key them in when using internet banking or app banking;
• Refrain from simply reversing the number sequence of your password or recording it as a series of numbers with the actual numbers of your password circled, marked or highlighted in any manner;
• Keep antivirus software and firewalls up to date;
• When finished, use the Log Out button to exit internet banking or app banking.

Unauthorised use of your password

You must inform us as soon as possible if you become aware of unauthorised use of your password, or loss or theft of your password, or if you suspect that your password has become known to someone else. In this event we also recommend that you change your password urgently. If you unreasonably delay notifying us, your possible loss as a result of unauthorised transactions on your account may increase.

If you feel that your security, password or account has been compromised, call 1300 72 44 33 during business hours. In the event that you advise us that funds have been removed from your account due to fraudulent activity, we will remove your access to this service until you advise us in writing that your system has been cleared of all viruses and spyware.

Card Safety

Protect your PIN -for information about the easiest way to keep your money safe and reduce the risk of being a fraud victim, click here. Your card transactions are also monitored 24/7 by Vigil Fraud Management Services. Use your card safe in the knowledge that there is protection measures in place.

Internet Security

Stay Smart Online provides all Australian online users with information on the simple steps they can take to secure themselves online. This includes information and advice on how to secure your computer and your transactions online, visit: https://www.cyber.gov.au.

Scams

For information on how to protect yourself from scams, visit: https://www.scamwatch.gov.au/

Or see Little Black Book of Scams and Business Scams – Information for Businesses