Send us a Compliment or a Complaint
Happy with the service? Please give us your feedback – we like to pass on member compliments to our staff.
Did we miss the mark? We want to get it right… you can help us with your feedback. The ability to have ‘your say’ is an important part of the Credit Union difference.
Use our online general enquiry form to provide us with your feedback on the service received.
Resolving Problems
If you are dissatisfied for some reason about a service you receive or any product you may have with us, we would like to know. We will do our absolute best to ensure we achieve a resolution that you are happy with. We will address your complaint in a prompt manner and try to resolve the issue immediately on receipt of the complaint. If it is a more complicated matter, it may take longer to investigate. Please click here to download a copy of the Credit Union’s Resolving Problems complaints handling guide which provides details of the Credit Union’s compliant handling process.
If you are not satisfied with our response, you may contact our external dispute resolution service the Australian Financial Complaints Authority (AFCA) free of charge. We will provide you with information on how to access this schemeYou can contact AFCA via the below methods:
Online: www.afca.org.au
Email: [email protected]
Phone: 1800 931 678 (freecall)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
